Service costs are personalized based on the care and hours required. We will provide you with a detailed cost estimate after your consultation. In some cases, insurance may cover part or all of the costs, and we provide invoices for insurance claims.

The onboarding process starts with a consultation to understand your specific needs. Based on this discussion, we will carefully match you with a buddy who aligns with your preferences and care requirements.

If you require regular, ongoing care, we will ensure that you are consistently paired with the same buddy. In case your buddy becomes unavailable due to illness or other circumstances, we will assign a provisional buddy to ensure that you continue receiving care without interruption.

The minimum booking time is one hour, and the maximum duration can be as long as needed, including 24-hour live-in care. Even if your needs are minimal, we will assign the same buddy for consistency whenever possible.

Buddies cannot perform medical tasks such as administering medications or providing physical assistance after a fall. If you fall, your buddy will contact emergency services and remain with you until help arrives. For medical support, a licensed PSW would be required.

You can modify or cancel your order within 24 hours of placing it, as long as it hasn’t been processed for shipping. To make changes, please contact our customer service team immediately.

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on our website or through the carrier’s tracking system.

Unfortunately, once an order is placed, we are unable to add additional items. You can place a new order for any additional items you need.

We accept returns within 30 days of purchase for most items, provided they are unused and in their original packaging (an image of the condition of the item may be requested). To initiate a return, please contact customer service. Once we receive and inspect the returned item, we will process your refund within 5-10 business days. The funds will be returned to the original payment method used for the purchase.

If your order has not yet been processed, you can update your shipping address by contacting our customer service team. Once the order is shipped, we are unable to change the address.

Shipping times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping may arrive within 2-3 business days. International shipping can take up to 10-15 business days. Please be advised that these estimations are based on shipping rates.

If you received an incorrect item, please contact our customer support team as soon as possible. We will arrange for a return and ensure the correct item is shipped to you promptly.